We really like the friendliness and knowledge of all of you. We also really like that you have our best interests in mind.
Jerry M., customer since 2013
Chris is always available and respond to our questions/requests as soon as he can. Doubleday is like a family to us after 16 years working with you. I have all of mine insurance with you. You try to get the most competitive price.
Lang D., customer since 1999
Pat Capehart recommended you to be my Insurance Agent. She was very happy with you when she needed your assistance for her claim. I'm glad she gave me a good reference. I'm glad to be your client.
Carmen Murguia, Ankeny, IA
I was hit in downtown Des Moines and was clueless as to what to do. I called Chris, my agent, and he personally drove to the scene of the accident and handled everything for me. That personal touch and caring really makes it 100% worth staying with an Independent Agent. Thanks, Chris!
Jena Skaar, Ankeny, IA
Thanks so much Lew. I will never forget your kindness to me when I had my accident in Alabama. I was so frantic, you were so calming, and I bothered you on vacation, I think you were in Spirit Lake at the time eating dinner. But you took the time to help me, and told me step by step what to do. I had never had or been in an accident before, it was so frightening for me. For you, it was just business, but for me, it was way more than that. Thanks again to your whole agency, Chris and Kim for being so helpful as well.
Bev Shafer, Des Moines, IA
I’m late in getting this note off to you, but we were extremely satisfied with our service and adjustor on the storm water backup in our basement. Great quick service from your office also.
Shirley Ballard, Ankeny, IA
Lew, we had a claim in July where we lost our roof and had a lot of damage to our home. Work has been completed and the check is on its way to us. Just wanted you to know we felt we received great service. We are so thankful to have you as a local agent that we know we can count on. It’s just reassuring to know you will take care of us and you are not an 800 number in another state with no real contact person. Thanks for all you do and for the peace of mind we have with you as our agent.
Diane and Dave White, Maxwell, IA
On the way to TN for a family vacation a deer ran out in front of us. I called and Chad answered the phone and the first thing he asked was about the family. After assuring him all was okay with us he then took over asking questions regarding the Van. He reassured me everything would be good again – and it was! Thank you for caring about my family.
Deb Stock, Pleasant Hill, IA
We saved 71% on our home insurance with Doubleday and saved money on our auto too! We are sending them referrals of our friends and relatives so that they can save too. Since they are Independent Agents I’m sure of a very competitive rate always.
Randy Grogan, Des Moines, IA
Not having the best record, Doubleday Agency was able to help us in our insurance needs. Friendly, helpful and always willing to check other areas. Rose had a smile every time. Thanks for helping us in insurance. My parents always said you were the best!!!
Rob & Tammy Pieart, Polk City, IA
I can’t remember how I was fortunate enough to discover Doubleday Insurance when I moved to Ankeny 8 years ago. From the beginning Chris (and later his entire family) took me under his wing like a protective older brother. Chris has handled all of my insurance needs professionally and promptly with courtesy. It’s great peace of mind to know I can call Chris (or his Dad, Lew) anytime with questions knowing I’ll be warmly greeted. I’m confident they are genuinly interested in my welfare and not just after a commission check. Thanks Doubledays!!!
Phyllis Wininger, Ankeny, IA
Eva and I couldn’t believe how well the fire claim we had went with your agency. We never had even one problem.. It was devastating but you made it so much easier for us. AND, you saved us $700 on our auto insurance too when we changed from Progressive!
Clair Wepel, Ankeny, IA
We were very happy the way your staff took care of us when our van, parked in front of our home, was hit by a drunk driver and totaled. One of your staff came right away and had a check for it the next day. We have our home insured with you too. We are very happy with the efficiency of your staff.
Bernice Keyes, Des Moines, IA
It’s all about service. A phone call and you know whatever the problem or request, it’ll be taken care of. Saving money is only the beginning. Saving time and energy with prompt customer service is the ultimate.
Harold Kahler, Ankeny, IA
We were pleased the way you helped us on our home owners insurance. Saved us several hundred dollars. Thanks to Rose for all of her help.
Leo & Catherine Lukes
I’d like to take this opportunity to thank you for your professional handling of both my personal and business insurance needs. Your prompt and courteous attention to my needs have been a real asset in the growth of my business. Thank you!!
I’ve never had a problem that Doubleday couldn’t solve.
Terry Hager, Polk City, IA
Fast, friendly service from all staff members.
Doubleday Insurance has taken care of my family's insurance needs for 25 years and helped in recovering over $325,000 in various claims. It's like having an insurance agent on retainer to answer questions and represent us when we have to deal with the insurance industry.
You were super positive and helpful when I had problems or questions. I appreciate your optimism and constant communication.
The Doubledays are knowledgeable, responsive to communication, and I believe really have my best interests in mind. I highly recommend.
Always very willing to help out with any questions and respond quickly to all requests.
Great customer service, friendly and welcoming, works with you to help get the best options for you and your family.
Last Wednesday, my daughter was in a fairly bad accident a few minutes from our home. Her car was hit on the driver's side by a larger SUV. The impact deployed both airbags and caused significant damage to her vehicle. Thank God, my daughter walked away with superficial, minor injuries!
Chad Doubleday happened to be mowing a yard right across the street from where my daughter's car came to a stop. He was there in seconds, helped her out of the vehicle, called the police, and called me. He took pictures of the vehicles and the accident scene, and he stayed with us the entire time as the police filled out a report and until the vehicles were towed away. He even started answering our questions about "what next". Chad ended up taking the report directly from the police officer and DIA handled everything so that we could focus on getting our daughter home. His calming and supportive presence throughout along with follow-up from his brother, Chris (our agent), and Shawna really gave us all a sense of security.
I do realize that it's unreasonable to expect your insurance agent to be helping you out of your wrecked car seconds after an accident. However, the spontaneous and unplanned customer service from Chad was so compelling that I had to share this story. As an additional evidence of DIA's commitment to their clients, I found out that the reason Chad was mowing that yard was to help out other clients of DIA who need a little help from time to time to care for their home. So, he goes over and takes care of their yard work on his own time. WOW! The Mcfarling's will be DIA clients for life! Thanks Chad, Chris, and Shawna for all your help this past week!
Chris and Shawna are unfailingly courteous and helpful. We were sad to have to get insurance in Pennsylvania when we moved away, and very happy to be able to return to being insured by Doubleday when we came back.
I have been customer since 1973 and have always had the best of Service. Besides having a good friend, and brother in the Lord, Lew Doubleday.
Since we first went to Doubleday Insurance to receive a quote, we felt as if we were their only customer. They are always looking out for our best interests and making sure we have the best insurance at competitive prices. Their customer service always goes above and beyond what is necessary.
Doubleday Insurance is a great place to get reliable service when it comes to looking for insurance. They are a trusted partner, and have taken good care of my needs for; well a long time...
Lew, Chad, Chris, and every one of the team at Doubleday Ins., are top notch to deal with. Some agents are out to take advantage of their clients, but Doubleday Ins. seem to really care about fixing things, and helping you. They are always there to answer any and all questions.
I appreciate that Chris promptly returns phone calls and emails and he always does a great job of answering my questions. I believe that he does everything he can to get us the best coverage for the best price. Chris cares about you as a person, not just as a customer.
Doubleday has always answered questions quickly and been willing to meet at any time, for any reason. Their entire staff treats us with kindness and respect. I am very satisfied, having used Doubleday for over 12 years for all of my insurance needs.
Doubleday insurance takes the time to get the exact solution I need. They go above and beyond to make the insurance process simple and fast. Weather its buying a new car or changing living locations, they are a phone call away ready to help.
You always look out for me and my issues when an insurance claim is made. Even though I haven't made many claims I have a lot of faith and trust in you and your team.
John H. Gonner
Doubleday Insurance Agency has been my insurance company for 12 years. I have been impressed with their professionalism. More importantly, Lew and his staff have always been responsive to my questions and concerns. I have the confidence that they have my welfare and interest in mind. Their compassion and Christian witness shine through their work. Thank you!!!
Judith B, Iowa
I like the personal touch and having someone local. One call and I know things will be taken care of. Prices are competitive with other companies because they are an independent agency. Now Chris takes care of the insurance needs of of my children and their families.
Todd Lori Haack
Working with Chris Doubleday was a refreshing change from my previous insurance provider. Chris took the time to sit down with me and review every policy in detail and answer all of my questions. The office staff was friendly and efficient and the prices were competitive. I left my last provider primarily because I felt I was dealing with a corporation and not human beings. At the end of my visit Chris shook my hand and gave me his personal number with the promise that the phone would be answered, day or night, if I had any problems.
I really like having a broker that can shop prices at different insurers for me vs being stuck with limited options under one insurance brand. After 30 years with a major brand that kept increasing prices due to their own financial condition, I decided to switch to a broker who can shop prices and policies with many brands. I can't afford to pay for poor insurance company performance unrelated to my great record.
My parents had Doubleday Ins. Agency and they recommended them to me; and I’ve been extremely happy with this Company! They are helpful and friendly. I feel completely safe and secure with the coverage I have with Doubleday! I would highly recommend them!
Service is easy and quick, staff very nice and respectful, love the environment they put out. Prices are reasonable and easy to pay on time. I highly recommend this place for insurance.
You stepped up to take care of my insurance needs in a big way. It certainly helped calm the fears left by my previous carrier choosing to non renew my policy after 1 claim in the first 2 years of coverage. Thanks Chris.